Collaborative Learning Application and Human Capacity Building: A Study of Access Bank, Yenagoa, Bayelsa State

Abstract

The study seeks to examine the role of collaborative learning application in enhancing human capacity building among staff of Access Bank in Bayelsa State. It focuses on how learning technological application can be leveraged upon to boost the capacity and abilities
of banking staff to address the problem of ineffectiveness such as low profitability, high turnover, poor service delivery, etc. The study adopted survey designed, and sampled 238 Access bank staff in Yenagoa through simple random sampling method derivable from a total population of 706 staff spread across the two branches in Yenagoa. A well-designed questionnaire instrument was used to extract data from the respondents. Also, for the purpose of cross-examination, the researcher conducted an in-depth interview with 18(eighteen) top management staff of Access bank in Yenagoa. The findings clearly indicated the relevance of not only the collaborative learning strategy both all the deployment of collaborative learning application in human capacity building and organizational
effectiveness. The study recommends that banks, especially, commercial banks in Nigeria should leverage more on the use of advanced technology both in human capacity building and service delivery for efficiency and effectiveness.